TrenchBet Casino Data Protection

At TrenchBet Casino, we respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you play at Trench Bet. We are operated by Lock In Capital Ltd, registration number 16220, registered at Hamchako, Mutsamudu, Autonomous Island of Anjouan, Union of Comoros, and licensed under Licence No. ALSI-202604039-FI2 issued by the Government of the Autonomous Island of Anjouan under the Computer Gaming Licensing Act 007 of 2005. By registering an account and completing a TrenchBet login, you consent to the practices described below.

Information We Collect

We collect several categories of information to operate our platform, comply with our licence, and protect our community from fraud and underage access.

• We gather registration details such as your name, date of birth, email address, and preferred currency when you create an account.
• We record identity verification documents, including government-issued photo ID, a photo of you holding your ID, and proof of address, once required by our KYC process.
• We log wallet addresses, deposit and withdrawal transactions, and crypto network confirmations connected to your account.
• We track gameplay activity, wagering history, bonus usage, and loyalty rank progression across our 30-level tier system.
• We collect technical data such as IP address, device type, browser information, and approximate location every time you complete a TrenchBet login.

How We Use Your Information

Our TrenchBet platform uses your information to open and manage your account, process crypto deposits and withdrawals, verify your identity, and prevent multiple-account creation, money laundering, and underage gambling. When you claim a TrenchBet bonus such as our Welcome Offer, we record the wagering requirements, expiry date, and eligible games associated with that promotion so we can accurately track completion. We do not currently operate a TrenchBet no deposit bonus; all promotional offers require a qualifying deposit, and any related data we hold reflects deposit-based activity only. Your TrenchBet Casino login credentials, encrypted on our servers, allow us to authenticate your identity and protect your balance from unauthorised access.

Cookies and Similar Technologies

We use cookies and similar tracking technologies to remember your session, keep you securely logged in, and understand how you interact with our games, promotions, and Leaderboard. Cookies also help us detect the use of a VPN, proxy, or other location-masking tool, which is not permitted under our Terms. You can adjust your browser settings to limit cookies, though certain features of our site may not function correctly if you do so.

Identity Verification and KYC

We are required by our licence to verify the identity of every player before releasing certain withdrawals. Full KYC becomes compulsory once lifetime deposits exceed 10,000 USD, on any withdrawal request, or whenever we consider a transaction suspicious. We may request a valid government-issued photo ID with at least three months of remaining validity, a selfie holding that ID, and a recent bank statement or utility bill. We do not accept identification documents issued by a number of restricted jurisdictions, including the United States, United Kingdom, Austria, France, Netherlands, Spain, Cyprus, Australia, and several additional countries listed in our KYC Policy. We also restrict registration from residents of the Union of Comoros, all FATF-blacklisted territories, and any jurisdiction the Anjouan Offshore Financial Authority deems prohibited.

Sharing Your Information

We do not sell your personal data. We may share information with:

• Payment processors and blockchain networks necessary to complete your crypto deposits and withdrawals.
• Identity verification and anti-fraud partners who assist us in confirming your KYC documents.
• Game providers and live dealer studios such as Pragmatic Play, Evolution-affiliated partners, Ezugi, and other listed providers, where required to deliver gameplay and settle results.
• Regulatory authorities, including the Government of the Autonomous Island of Anjouan, when legally required.
• Professional advisors, auditors, and dispute resolution or arbitration bodies in the event of a complaint.

Mobile Access and Device Data

Trench Bet currently runs as a responsive desktop and mobile web experience rather than a dedicated TrenchBet app. If you access our site through a mobile browser, we collect similar technical data to what we gather on desktop, including device identifiers, operating system, and browser type, to optimise performance and secure your session.

Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period afterward to satisfy our legal, tax, and anti-money-laundering obligations under Anjouan law. Transaction records, KYC documents, and communication logs relating to complaints are typically retained for several years following account closure, in line with our regulatory licence conditions.

Data Security

We at TrenchBet Casino apply industry-standard encryption, secure server infrastructure, and restricted internal access controls to protect your data from unauthorised access, alteration, or disclosure. While we take reasonable steps to safeguard your information, no online system is completely immune to risk, and we encourage you to use a strong password and enable any available account protection features.

Your Rights

Depending on your jurisdiction, you may have the right to request access to the personal data we hold about you, ask us to correct inaccurate information, or request deletion of your data where we are not legally required to retain it. You may exercise these rights by contacting our support team. Please note that certain requests, such as deletion of KYC records, cannot be honoured while we remain subject to ongoing regulatory retention obligations.

International Data Transfers

Because we operate an international crypto-first platform, your data may be processed and stored on servers located outside your country of residence, including in the Union of Comoros or other jurisdictions where our service providers operate. By using Trench Bet, you consent to this cross-border processing.

Children's Privacy

Our services are strictly limited to players who are at least 18 years old or the legal gambling age in their jurisdiction. We do not knowingly collect personal data from minors. If we discover that an account has been opened by an underage individual, we will close the account immediately and take appropriate action.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any updates will be posted on this page, and continued use of our platform after changes take effect constitutes your acceptance of the revised policy.

Contact Us

If you have questions about how we handle your personal data, please reach out via live chat, our customer support form, or email us directly at [email protected]. We are also reachable through our official X, Telegram, Discord, and Instagram channels. Complaints regarding data handling should be lodged within three days of the relevant event, and our team aims to respond within a few days, and in any case within 28 days.